FAQ's

Frequently Asked Questions (FAQs)

🛍️ Ordering

Q: How do I place an order?
Simply browse our products, click “Add to Cart,” and proceed to checkout. Enter your shipping details, choose your payment method, and complete your purchase — easy and secure!

Q: Can I change or cancel my order after placing it?
We process orders quickly, but if you need to change or cancel, please contact us at buyplix@gmail.com within 2 hours of placing your order.

🚚 Shipping

Q: When will my order ship?
All orders are processed within 1–2 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order ships.

Q: How long does delivery take?

Standard Shipping (Domestic): 3–7 business days
Express Shipping (Optional): 1–3 business days
International Shipping: 7–15 business days (depending on location)

Q: How can I track my order?
You’ll receive a tracking number via email once your package ships. You can also track your order on our Order Tracking page or contact support.

💳 Payment

Q: What payment methods do you accept?
We accept all major payment methods:

Credit/Debit Cards (Visa, Mastercard, RuPay)
UPI, Google Pay, PhonePe
Net Banking
[Cash on Delivery – if applicable]

Q: Is my payment information secure?
Yes! Our website is powered by Shopify and secured with SSL encryption, so your personal and payment information is always safe.

📦 Returns & Refunds

Q: What is your return policy?
We offer a [7/10/15/30-day return policy] on eligible items. If you're not satisfied, contact us at [email] to initiate a return. Items must be unused, in original packaging, and returned within the stated timeframe.

Q: How do I request a refund or exchange?
Email us at [your support email] with your order number and reason for return. Once approved, we’ll guide you through the return or exchange process.

🧾 Other Questions

Q: Do you offer gift cards or promo codes?
Yes! We offer seasonal promotions and discounts. Sign up for our newsletter or follow us on [Instagram/Facebook] to stay updated.

Q: I received a damaged or wrong item. What do I do?
We’re sorry about that! Please contact us at [your email] within 48 hours of delivery with photos of the product, and we’ll resolve it quickly.

Q: Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping costs and times vary depending on the destination.